Program Overview

CUTR’s Transit Safety and Workforce Development (TSWD) Program has demonstrated a consistent level of excellence in its wide ranging and far reaching projects and program areas.  In the area of transit safety, the TSWD program has played a valuable role in transit safety-related research, industry network management, and training.  This experience is vast and includes: research to examine the overall safety of the nation’s public transportation industry; topical research in areas such as bus operator assaults and collisions; synthesis reports that examine successful practices undertaken by public transportation agencies to reduce transit safety-related risks; the development of tools to improve the manner in which transit agencies report, track, and analyze transit data; and training curriculum development established to address issues, not only within the area of transit safety, but other transit disciplines as well.  Research and other activities have been performed for the United States Department of Transportation, Federal Transit Administration; the Transportation Research Board; state Departments of Transportation; University Transportation Centers; and local government entities. The team manages FTA’s Standards Development Program which delivers timely and relevant information to the transit industry that is used to improve operational efficiencies and safety, promote and support training and professional development, and demonstrate and evaluate transit innovations and technologies.

In the area of Workforce Development, the TSWD team manages a number of state certificate programs, provides extensive public transportation training opportunities, and coordinates an annual Professional Development Workshop.  In its capacity, the program serves as a training clearinghouse for public transportation professionals throughout Florida.  Members of the team have extensive expertise in the development and delivery of training on topics such as transit planning, operations, safety, security, emergency management, and transit vehicle maintenance.  The program delivers training curriculum through strategic, multi-media approaches.  In addition to traditional classroom training, the team develops and manages e-learning solutions such as self-paced computer based training (CBT), videos, as well as interactive webinars, net casts, and online courses in a wide range of disciplines and topics. Through these workforce development initiatives, the program offers distinctive, innovative training and networking opportunities that provide participants with the tools to help them succeed and advance in their fields.  The program continuously assesses the training programs to monitor progress of participants and their effectiveness, a critical program process.

The certificate programs managed by the TSWD team are its central areas of focus and are those that have bought national recognition.  These include the Drug and Alcohol Testing Program Management Certification Program, the Florida Transit Operator Trainer Training Program, the Certified Transit Technician Program, the Airport Leadership Program, and the Florida Transit Safety and Operations Network.  The success of these programs is primarily due to the partnerships we have developed and nurtured with Florida’s transit agencies, and the relationships we have built with federal and state government organizations, associations, and consultants.  These groups have played a pivotal role in the development of our certificate programs, the quality and relevance of our training curriculum, and the TSWD Program’s overall success.

In addition, the team focuses on transit management and innovation-related projects by providing practical technical support, transit management services, and research to transit agencies and local governments, specializing in service planning and operational matters, capital and operating analysis, project management, public involvement, and grant management. Research conducted includes operational procedures, technology applications, and urban and rural mobility and data analysis. Additionally, the program manages the Florida Transit Planning Network (FTPN) and the Florida Transit Marketing Network (FTMN) supported by the Florida Department of Transportation (FDOT).

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Paul Goyette

FTSON Program Manager Transit Safety and Workforce DevelopmentLocation: Off-site
Cell Phone: 352-318-0889
Photo of Paul Goyette


Paul Goyette served as the Deputy Director for Lee County Transit in Fort Myers, Florida for several years.  With over 25 years of public transportation experience, Paul conveyed a cohesive leadership style to the employees at Lee Tran to support a cross-functional and efficient transit system.  Paul’s responsibilities included oversight of all departments, the operating budget, as well as many capital projects. Paul managed a variety of areas including all administrative functions, facilities management, technology management, fixed and paratransit operations, safety and security and customer service.  Paul managed the day-to-day activities at five transit facilities and managed various building construction and technology projects.

Paul began his transit career in 1990 as a maintenance worker for the Rhode Island Public Transit Authority (RIPTA) in Providence, Rhode Island.  Moving up through the ranks, Paul worked in a variety of positions including bus operator, office clerk, street supervisor and instructor.  After relocating to Lee County, Paul joined Lee Tran putting his expertise and experience in transit to work.  As part of the Lee Tran team, Paul became active in policy development, team building and change management concepts. Paul was instrumental in design phases and final completion of several transit terminals for Lee Tran.

Paul is a senior associate staff member for The USDOT Transportation Safety Institute.  Paul has taught various classes for The Center for Urban Transit Research (CUTR) and the Florida Department of Transportation relating to transit safety, emergency management and operations. Paul has been active in the Florida Transit Safety and Operations Network, the Federal Transit Administrations Safety Standards Working Group, and he has assisted in 14-90 policy and rule development for the State of Florida. Paul has also been a guest speaker at the Transportation Research Board workshops, speaking on SMS concepts.

Paul is currently the project manager for the Florida Transit Safety and Operations Network and is the project lead for emergency management coordination between the Transit Safety and Workforce Development department at CUTR and the Florida Department of Transportation transit office.

Paul enjoys time with his family and hobbies including boating, music, motorcycling and he is an aspiring artist.