July 7, 2016, 12:00PM (ET)

Closing the Loop – Improving Transit Through Crowd-sourced Information

Offering real-time arrival information to riders via mobile applications has been shown to improve the rider’s perception of transit, and even increase ridership.  This direct connection to riders also offers the agency an opportunity to collect feedback on how transit service and infrastructure can be improved.  However, managing the sheer volume of this rider feedback can be very challenging, especially when various departments and agencies (e.g., city/county government) are involved (e.g., does this broken bench belong to the transit agency or the county?).  This presentation will discuss a pilot project in Tampa, FL, funded by the Florida Department of Transportation and the National Center for Transit Research, which focused on the improvement of the feedback loop from riders back to transit agencies, local government, and departments of transportation.  This project made improvements to the OneBusAway mobile app, originally deployed in Tampa in 2013, to include support for the Open311 standard for issue reporting.   Open311 support gives agencies the option of selecting a hosted issue management solution that supports Open311 such as SeeClickFix.com and PublicStuff.com, or the option to utilize existing open-source Open311-compliant  software.  Lessons learned from regional collaboration surrounding issue reporting and infrastructure improvements will be discussed, as will the technical design and challenges behind implementing such a system. Download Handout

Presenter: Dr. Sean Barbeau, Principal Mobile Software Architect for R&D, Center for Urban Transportation Research

Dr. Sean J. Barbeau is the Principal Mobile Software Architect for R&D at the Center for Urban Transportation Research at the University of South Florida.  Dr. Barbeau has been working on intelligent, location-aware mobile apps for the past 10 years.  He has over 40 peer-reviewed papers and conference presentations and 16 patented inventions in this area.  Dr. Barbeau holds a B.S. and M.S. in Computer Science from USF as well as a Ph.D. in Computer Science and Engineering from USF.



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