November 13, 2014 12:00PM (ET)

TriMet’s Customer Service Modules & OTP Analyst Extension using OpenTripPlanner

OpenTripPlanner (OTP) is a leading open source platform for multi-modal and multi-agency trip itinerary planning.  Launched in 2009, the project has attracted a thriving community of users and developers, receiving support from public agencies, startups, and transportation consultancies alike. OTP deployments now exist around the world and OTP is also the routing engine behind several popular smartphone applications.

This presentation will focus on three additional transit solutions built on the OTP platform: Call-Taker Module; Field Trip Module; and OTP Analyst extension, which enables advanced transportation policy analysis.

The OTP Call Taker Module is in use at TriMet by internal customer service support staff to provide a service to the public that allows transit riders to call a hotline and receive verbal instructions that explain how to complete a desired trip. Call volumes are often high so call takers must be able to retrieve and relay the information required of them quickly for the service as a whole to function at an adequate level. Callers are often unfamiliar with or unsure of the specifics of their transit or multi-modal trips so the call takers must have tools in place that help them combat these deficiencies.

The OTP Field Trip Module supports TriMet’s field trip planning and scheduling service to schools in the Portland metro region. The primary purposes of this service are to assist groups in determining the most efficient way to reach their destination via transit and to ensure that multiple field trip groups do not attempt to ride the same transit vehicle.

The OTP Analyst extension is to enable advanced transportation policy analysis.  It provides network analysis results such as travel time maps and isochrones.  OTP Analyst goes beyond passenger information, applying OpenTripPlanner’s routing engine to problems in transportation planning, public policy, and the social sciences. The transit system model and optimization logic originally developed for point-to-point searches has been extended to support one-to-many and many-to-many queries in large batches, a foundation upon which we have built a wide range of analytical tools enabling data-driven decision making, alternatives analysis, and public outreach around service changes and infrastructure development. This functionality is built into OTP and available “out of the box” as part of any trip planning deployment. View Handout

Presenters: Kevin Webb, Co-Founder and Principal, Conveyal; David Emory, Co-Founder and Principal, Conveyal; Bibiana McHugh, IT Manager of GIS, TriMet; and Myleen Richardson, GIS Planner/Analyst, TriMet


Please take a few minutes to complete the evaluation.

AICP Certification Maintenance Credits Status

Approved: APA Event #28968

To be eligible for CM credit, you must view the recording and complete the evaluation.


Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.