August 7, 2014 12:00PM (EST)

Evaluating the Impacts of Real-Time Transit Information in Tampa and Atlanta

Service reliability issues have troubled public transit agencies for decades.  When a bus or train does not arrive on time, passengers become frustrated and may be less likely to choose transit for future trips.  To address this, transit authorities have begun to provide real-time vehicle location/arrival information to riders via mobile and web-enabled devices.  The objective of this research is to quantify the benefits of providing real-time information to riders.  The results of two studies will be presented.  The first study conducts a before-after behavioral experiment in which web-based surveys measure changes in traveler behavior, feelings, and satisfaction in Tampa, Florida.  The second study uses smart card fare collection data combined with web-based survey responses to quantify changes in transit travel in a before-after study of Atlanta, Georgia.  The results of this research have immediate implications for planners and policy-makers as they aim to enhance the passenger experience in public transportation systems. View pdf copy of slides

Presenter: Candace Brakewood, PhD, City College of New York


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