In previous work for the Florida Department of Transportation (FDOT), CUTR identified performance measures and developed a modified set of evaluation procedures for the Commuter Assistance Programs (CAPs) that FDOT funds in different regions of the state.Abstract: The modifications would place less emphasis on measuring CAP outputs (what the CAP staff actually does—for example, numbers of employers contacted) and more emphasis on measuring outcomes (the reasons for CAP activity—for example, numbers of vehicle trips or pounds of air pollutants avoided as a result of a CAP’s working with employers to change how employees get to work). The modifications would also place greater emphasis on performance measures that can be compared across all regions of the state. The primary reason for suggesting these modifications was to provide FDOT with information that can help it document the CAPs’ contribution to the Department’s goals, establish fair and equitable funding levels, and identify areas where FDOT can continue to provide support to improve performance continually for the overall program. CUTR surveyed customers and the general public for 6 CAPs. Download the final report.
Research conducted by Ed Hillsman and Philip Winters. For more information, contact Philip Winters at firstname.lastname@example.org.